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VIRTUAL VIEWINGS AND INSPECTIONS

For your ease of mind, until there i s a lift in the restrictions we are facing due to Covid 19 we are carrying out virtual property inspections on a quarterly basis . These can be carried out either by zoom or video call. We are able to direct you to enable us to complete a comprehensive over view of the property condition but these calls also give you the opportunity to discuss any concerns you may have.

In the event you decide to vacate your property whilst Covid 19 restrictions are in place and we are instructed to commence the marketing of your tenanted property, be assured we have implemented new procedures to protect your well-being and safety. Please do contact
us to discuss further.

PROBLEMS

From time to time there will be issues with your rental and repairs will have to be made. Please do see the information below to see who you should contact first. 

IN AN EMERGENCY AND WHEN OUR OFFICES ARE SHUT
PLEASE CALL: 01883 717272

IS IT AN EMERGENCY? Bell Image

PROBLEM IS THIS AN EMERGENCY? WHO SHOULD I CONTACT DO I NEED TO DO ANYTHING?
Gas leak Yes National Grid Emergency number 0800 111 999
Fire Yes Fire Brigade Emergency number 999
Carbon monoxide alert Yes Landlord or Robert Leech Turn off all appliances, open windows and leave the premises
No power supply Yes- if total loss of power in the property which does not affect your neighbours Landlord or Robert Leech and your supplier CHECK:
  • •The fuse board
  • •Neighbouring properties
  • •Your supplier to establish if there is a known fault
No water supply Yes- if there is no running water at all Landlord or Robert Leech and your supplier CHECK:
  • •Your supplier to establish if there is a known issue
No heating Dependent on the time of year and circumstances Landlord or Robert Leech An emergency out o f hours contractor will only be instructed by ourselves or the landlord dependent on the age/requirements of the occupants in the property along with the time of year.
No hot water No Landlord or Robert Leech If the office is closed for a prolonged period of time (Christmas) please call your landlord or ourselves on the out of office phoneline if we manage your property
Plumbing leak Yes- if the leak cannot be contained and is causing damage Landlord or Robert Leech DO:
  • •Turn the water off
  • •Alert neighbours if water is leaking from their property
  • •Turn off the electricity supply to the affected areas via the fuse board
Roof leak Yes- if the leak is causing major damage or is affecting an electrical fitting Landlord or Robert Leech DO:
  • •Turn off the electricity supply to the affected areas via the fuse board
  • •If possible, remove any furnishings that could be damaged and try to contain the water
  • •Call your landlord or ourselves on the out of hours office phoneline if we manage your property
Roof damage Yes- if hazardous to people Landlord or Robert Leech
  • •Call your landlord or ourselves on the out of hours office phoneline if we manage your property
Gutters/downpipes No Landlord or Robert Leech
Blocked sink, basin, bath etc. No Landlord or Robert Leech Blockages are usually caused by the tenant. Please contact a local plumber and seek advise. Do not allow water to overflow as this could cause damage.
Blocked toilet Yes- if there is only one toilet in the property Landlord or Robert Leech If there is more than one toilet in the property and the toilet is not overflowing this is not an emergency. Blockages are usually caused by the tenant.
  • •If either the landlord or ourselves are required to call out a contractor this will become payable by the tenant unless a fault is proven to have caused the blockage.
Locks/doors Yes Landlord or Robert Leech and Police
  • •Contact the police if a crime has been committed.
  • •If a crime has been committed you will need to provide either the landlord or ourselves with a crime reference number in order for a contractor to be called out under buildings insurance.
  • •If you have locked yourself out of the property the change of locks will be payable by you
Broken window Yes Landlord or Robert Leech and Police
  • •Contact the police if a crime has been committed.
  • •If a crime has been committed you will need to provide either the landlord or ourselves with a crime reference number in order for a contractor to be called out under buildings insurance.
  • •If you have caused the window to be broken or damaged any callout and required works will be payable by you
Faulty appliance No Landlord or Robert Leech Do:
  • •Turn off the electricity supply to the affected areas via the fuse board and unplug the faulty appliance
  • •Call either your landlord or ourselves on the next working day.

HOW CAN WE HELP?