From time to time there will be issues with your rental and repairs will have to be made. Please do see the information below to see who you should contact first.
IN AN EMERGENCY AND WHEN OUR OFFICES ARE SHUT PLEASE CALL: 01883 717272
Is It An Emergency?
|PROBLEM||IS THIS AN EMERGENCY?||WHO SHOULD I CONTACT||DO I NEED TO DO ANYTHING?|
|Gas leak||Yes||National Grid||Emergency number 0800 111 999|
|Fire||Yes||Fire Brigade||Emergency number 999|
|Carbon monoxide alert||Yes||Landlord or Robert Leech||Turn off all appliances, open windows and leave the premises|
|No power supply||Yes- if total loss of power in the property which does not affect your neighbours||Landlord or Robert Leech and your supplier||CHECK:
|No water supply||Yes- if there is no running water at all||Landlord or Robert Leech and your supplier||CHECK:
|No heating||Dependent on the time of year and circumstances||Landlord or Robert Leech||An emergency out o f hours contractor will only be instructed by ourselves or the landlord dependent on the age/requirements of the occupants in the property along with the time of year.|
|No hot water||No||Landlord or Robert Leech||If the office is closed for a prolonged period of time (Christmas) please call your landlord or ourselves on the out of office phoneline if we manage your property|
|Plumbing leak||Yes- if the leak cannot be contained and is causing damage||Landlord or Robert Leech||DO:
|Roof leak||Yes- if the leak is causing major damage or is affecting an electrical fitting||Landlord or Robert Leech||DO:
|Roof damage||Yes- if hazardous to people||Landlord or Robert Leech||
|Gutters/downpipes||No||Landlord or Robert Leech|
|Blocked sink, basin, bath etc.||No||Landlord or Robert Leech||Blockages are usually caused by the tenant. Please contact a local plumber and seek advise. Do not allow water to overflow as this could cause damage.|
|Blocked toilet||Yes- if there is only one toilet in the property||Landlord or Robert Leech||If there is more than one toilet in the property and the toilet is not overflowing this is not an emergency. Blockages are usually caused by the tenant.
|Locks/doors||Yes||Landlord or Robert Leech and Police||
|Broken window||Yes||Landlord or Robert Leech and Police||
|Faulty appliance||No||Landlord or Robert Leech||Do: